LAST UPDATED :
At ClinicHub (“we,” “us,” or “our”), we take your privacy and the security of your health information very seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information and Protected Health Information (PHI) when you visit our website (clinichub.framer.ai), book appointments, receive care, or interact with our services.
We are fully HIPAA compliant and follow all applicable U.S. federal and state privacy laws. Our goal is to be transparent so you can trust us with your health and personal data.
1. Information We Collect
Personal Information you provide directly:
Name, email address, phone number, date of birth, address
Appointment booking details and preferences
Payment and insurance information
Messages or inquiries submitted through contact forms
Protected Health Information (PHI):
Medical history, symptoms, diagnoses, treatment plans, test results, and care notes
Records from consultations, follow-ups, telehealth visits, and ongoing care
Any health-related information you share during booking or treatment
Information Collected Automatically:
IP address, browser type, device details, and website usage data (via cookies and analytics)
Interaction data (page views, appointment booking flow)
We do not sell your personal or health information to third parties.
2. How We Use Your Information
We use your information to:
Provide and coordinate medical care (bookings, consultations, treatment plans, follow-ups)
Manage appointments and send reminders
Process payments, insurance claims, and generate receipts/invoices
Maintain accurate electronic health records for your ongoing care
Improve our services, website experience, and patient outcomes
Send important updates, health tips, or administrative notices (you can opt out of marketing)
Comply with legal, regulatory, and insurance requirements
Prevent fraud and ensure the security of our systems
3. How We Share or Disclose Your Information
We share information only when necessary and with strong protections:
With healthcare providers and staff inside ClinicHub who are involved in your care
With your insurance providers for billing and claims processing
With trusted service providers (payment processors, booking systems, email services, hosting providers) who are contractually obligated to protect your data
For legal reasons — when required by law, court order, or government authority
In aggregated/anonymized form for research or service improvement (never identifiable)
We never share your PHI for marketing purposes without your explicit consent.
4. Data Security
We use industry-leading safeguards to protect your information:
Encryption for data in transit and at rest
Secure servers and access controls
Regular security audits and HIPAA-compliant practices
Staff training on privacy and confidentiality
While no system is completely impenetrable, we take every reasonable step to keep your data safe.
5. Your Rights and Choices
You have the right to:
Access, review, and receive a copy of your health records
Request corrections or amendments to inaccurate information
Request restrictions on how we use or disclose your PHI
Request an accounting of certain disclosures
Opt out of marketing communications (unsubscribe link in every email)
Withdraw consent for certain processing (where applicable)
To exercise any of these rights, email us at privacy@clinichub.com We respond within 10 business days (or sooner as required by law).
6. Cookies and Tracking
We use essential cookies to make the website work (booking flow, session management) and analytics cookies (Google Analytics, etc.) to understand visitor behavior and improve our services. You can manage cookie preferences through your browser settings.
7. Children’s Privacy
We provide pediatric care and take extra care with information about children. We require parental or guardian consent for services involving minors where required by law.
8. Data Retention
We retain your information only as long as necessary to provide care, meet legal obligations, or resolve disputes. You may request deletion of your data (subject to legal and medical record-keeping requirements).
9. Changes to This Privacy Policy
We may update this policy occasionally. The “Last Updated” date at the top shows when changes were made. We will notify you of material changes via email or prominent website notice.
10. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or our privacy practices, please contact our Privacy Officer:
Email: privacy@clinichub.com
Phone: 8920556175
Address: Greenfield Road, 24 Street, LA
Thank you for trusting ClinicHub with your health and your information. We are committed to delivering excellent care while protecting your privacy.